LevelUp Terms and Conditions

Welcome to LevelUp Casino. These Terms and Conditions govern your use of our website at https://LevelUp Casino.com/ and all services we provide. By registering an account, accessing our platform, or placing any bets, you confirm that you have read, understood, and agreed to be bound by these terms in full. We encourage you to review this document carefully before you level up casino sign up or make your first deposit. If you do not agree with any part of these terms, you should not use our services.

1. About Us – The Operator

At LevelUp, we operate under the ownership of Dama N.V., registered at Julianaplein 36, Willemstad, Curaçao, registration number 152125. Friolion Ltd acts as our facilitating company. We hold a valid gaming licence issued by the Curaçao Gaming Control Board under licence number OGL/2023/174/0082. Our LevelUp Casino platform has been in operation since 2020, serving players across international markets including Canada, Australia, New Zealand, Western Europe, and Asia.

2. Eligibility and Account Registration

2.1 Age and Legal Requirements

We strictly require that all players who use our level up online casino services meet the following conditions:

You must be at least 18 years of age or meet the legal gambling age in your jurisdiction, whichever is higher.
You must not be a resident of any restricted country or territory.
You must have the legal right to engage in online gambling in your jurisdiction.
You may only hold one account with us at any time.

2.2 Restricted Territories

We do not accept registrations or gameplay from residents of the following countries and regions: Afghanistan, Australia, Belarus, Central African Republic, China, Cuba, Cyprus, France, Georgia, Great Britain, Haiti, Iran, Iraq, Israel, Japan, Libya, Malta, Myanmar, Netherlands, North Korea, Poland, Republic of the Congo, Romania, Russian Federation, Somalia, South Sudan, Spain, Syria, United Kingdom, United States of America and all US states, Canada – Ontario, and Canada – New Brunswick. We reserve the right to update this list at any time without prior notice.

Additionally, Sweden is excluded from all promotional offers at LevelUp Casino. Players from Finland, Latvia, Lithuania, Romania, Serbia, and Turkey are eligible for our VIP program but are not entitled to standard deposit or no-deposit bonuses.

3. Account Security and Verification

When you complete the levelup casino login process, you take full responsibility for maintaining the confidentiality of your account credentials. We are committed to protecting the integrity of our platform, and we require all players to submit accurate, complete, and truthful information during registration.

We may at any time request identity verification documents as part of our KYC (Know Your Customer) procedures. KYC checks may take up to 48 hours to process. Until verification is complete, we reserve the right to delay or withhold any withdrawal requests. Providing false documents or impersonating another person constitutes a serious breach of these terms and will result in immediate account closure and forfeiture of funds.

4. Deposits, Withdrawals, and Payment Terms

4.1 Deposits

We accept a wide range of payment methods at our LevelUp platform, including Visa, Mastercard, Maestro, Skrill, Neteller, Payz, MiFinity, MuchBetter, Jeton, Neosurf, Interac, Instadebit, iDebit, Revolut, Siru Mobile, bank transfers, and cryptocurrencies including BTC, BCH, ETH, LTC, DOGE, and USDT. Our minimum deposit is €/$10. To qualify for our welcome bonus, a minimum deposit of €/$20 is required.

4.2 Withdrawals

We support withdrawals via Visa, Mastercard, Skrill, Neteller, Payz, MiFinity, Interac, bank transfer, and the cryptocurrencies listed above. The following withdrawal limits apply:

Daily limit: €3,000 (or equivalent in your currency)
Weekly limit: €7,500
Monthly limit: €15,000
These limits may be raised at higher VIP tiers.
Card withdrawals are capped at the amount deposited via that card; any excess will be paid via an alternative method.
We charge no fees on withdrawals except for bank transfers.

Before submitting a withdrawal request at LevelUp Casino, your total deposits must have been wagered at least 3 times. Withdrawal requests are typically approved within 1 hour. Crypto and e-wallet withdrawals are processed within 1–24 hours; card and bank transfer withdrawals take 3–5 business days.

5. Bonuses and Promotional Terms

5.1 Welcome Bonus Package

We offer new players at LevelUp a four-part welcome bonus package. All bonuses are valid for 14 days from registration. The minimum qualifying deposit is €/$20, with a wagering requirement of 40x applied to the bonus amount. The maximum bet while wagering a bonus is €5/USD5 or CAD/AUD/NZD 6.50. The package includes:

1st Deposit (WOLF): 100% up to €100 + 100 Free Spins
2nd Deposit (WOLF2): 50% up to €100 + 50 Free Spins
3rd Deposit (WOLF3): 50% up to €200
4th Deposit (WOLF4): 100% up to €200 + 50 Free Spins

Headline totals vary by market: up to €8,000 + 200 FS, C$8,000 + 350 FS, and A$10,000 + 500 FS. If you are looking for a levelup casino no deposit bonus or levelup casino bonus codes, please visit our promotions page for current offers, as these are updated regularly.

5.2 Ongoing Promotions

We provide a range of recurring offers to our valued players at LevelUp Casino, including:

Friday Reload: 50% up to €100, code LVLFRIDAY
Workaday Special: 75% up to €200 + 40 Free Spins, available twice Friday to Sunday
Weekend Reload: 50% up to €1,000 + 50 Free Spins, available twice Friday to Sunday
Monthly Free Spins: 10 Free Spins twice monthly, code LVL10FREE
Cashback offers, Slot Wars and Table Wars tournaments, and a referral bonus of A$25

We reserve the right to modify, suspend, or cancel any promotion at our discretion. Bonus abuse, use of multiple accounts, or collusive behaviour will result in the cancellation of bonuses and winnings derived from them.

6. Loyalty Programme and VIP Benefits

Our LevelUp loyalty programme consists of a 20-level Trail plus Gold, Platinum, and Diamond VIP tiers. Rewards progress from 10 free spins at Level 1 up to a €30,000 bonus at Level 20. VIP benefits include a dedicated account manager, weekly cashback, cash match bonuses, faster and higher withdrawal limits, birthday bonuses, private tournaments, and personalised gifts. Certain markets have restricted access to portions of our VIP programme as described in Section 2.

7. Game Rules and Fair Play

We offer more than 7,000 games across slots, table games, live casino, jackpots, bonus buy titles, Megaways, instant win games, tournaments, quests, and lotteries. Our game library is powered by 60+ providers including Pragmatic Play, NetEnt, Play'n GO, BGaming, Betsoft, Yggdrasil, Nolimit City, Hacksaw Gaming, and many more. Live casino games are delivered by Evolution, Ezugi, Vivo Gaming, LuckyStreak, Authentic Gaming, Atmosfera, and BetGames.

All games at LevelUp are provided using certified Random Number Generator (RNG) technology. We do not tolerate cheating, the use of automated betting software, or any activity designed to exploit system vulnerabilities. Any such behaviour will result in permanent account suspension and forfeiture of funds.

8. Responsible Gaming

We are committed to promoting safe and responsible gambling at our LevelUp Casino platform. We offer a suite of responsible gaming tools including deposit limits, loss limits, wagering limits, cooling-off periods, and self-exclusion options. If you believe your gambling has become problematic, we encourage you to use these tools immediately or contact our support team for guidance. We also recommend reaching out to independent organisations such as GamCare, BeGambleAware, or Gambling Therapy.

9. Customer Support

Our support team is available 24/7 via live chat. You can also reach us by email at support@LevelUp Casino.com, or through Telegram and WhatsApp. We provide support in English, German, French, Italian, Norwegian, and Portuguese. Whether you have questions about the levelup casino app, need help with a withdrawal, or want to understand our levelup casino bonus options, our team is always ready to assist.

10. Amendments and Governing Law

We reserve the right to amend these Terms and Conditions at any time. We will notify registered players of material changes via email or on-site notification. Your continued use of our level up online casino services following any such changes constitutes your acceptance of the revised terms. These terms are governed by the laws of Curaçao. Any disputes arising from the use of our services shall be subject to the jurisdiction of the competent courts of Curaçao.

If you have any questions about these terms, please contact us at support@LevelUp Casino.com. We are here to ensure your experience at LevelUp is fair, transparent, and enjoyable.

Content updated: July 24, 2026