LevelUp Casino Data Protection

At Level Up Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services at LevelUp Online Casino. By accessing our platform and creating an account, you agree to the practices described in this document. We encourage you to read this policy carefully so you understand your rights and our responsibilities as your data controller.

Who We Are

LevelUp Online Casino is operated by Dama N.V., registered at Julianaplein 36, Willemstad, Curaçao, registration number 152125. Friolion Ltd acts as the facilitating company. We hold a valid gaming licence issued by the Curaçao Gaming Control Board under licence number OGL/2023/174/0082. As the operator of this platform, we are responsible for the lawful processing of your personal data. If you have any questions about our data practices, you can reach us at support@LevelUp Casino.com.

Information We Collect

When you register and use our services at LevelUp Casino, we may collect the following categories of personal information about you:

Registration and Identity Data

Full name, date of birth, and nationality
Email address and phone number
Residential address and country of residence
Username and password (stored in encrypted form)
Government-issued identification documents for KYC verification

Financial and Transaction Data

Payment method details (Visa, Mastercard, Skrill, Neteller, cryptocurrency wallets, and others)
Deposit and withdrawal history
Transaction amounts and timestamps
Currency preferences (EUR, USD, CAD, AUD, BTC, ETH, and others)

Technical and Usage Data

IP address, browser type, and operating system
Device information, including whether you access us via desktop, mobile browser, or the LevelUp casino app
Pages visited, time spent on site, and clickstream data
Game activity and session history

Communications Data

Messages you send us via live chat, email, Telegram, or WhatsApp
Records of customer support interactions
Your marketing communication preferences

How We Use Your Information

At LevelUp Online Casino, we process your personal data for the following purposes:

Account management: We use your registration data to create and maintain your account, verify your identity, and enable the Level Up casino login process.
Payment processing: We process your financial data to handle deposits and withdrawals securely across all supported payment methods.
KYC and compliance: We are legally required to verify your identity. KYC checks may take up to 48 hours to complete, and we may request documents before approving withdrawal requests.
Responsible gambling: We use your gaming data to monitor for signs of problem gambling and apply appropriate protections where necessary.
Bonus and promotions: We use your account data to apply welcome bonuses, reload offers, the LevelUp casino bonus codes you submit, and to manage your participation in our 20-level loyalty programme.
Customer support: We use your communication history to provide effective assistance across all our support channels.
Marketing: With your consent, we may send you promotional communications about Level Up casino no deposit bonus offers, free spin codes, reload bonuses, and other special promotions. You can opt out at any time.
Legal obligations: We may process your data to comply with applicable laws, regulatory requirements, and requests from competent authorities.
Fraud prevention and security: We analyse usage patterns and transaction data to detect and prevent fraudulent activity, money laundering, and other illegal conduct.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual necessity: Processing is required to fulfil our obligations under the Terms and Conditions you accept at Level Up casino sign up.
Legal obligation: We must process certain data to comply with anti-money laundering, KYC, and gaming regulations.
Legitimate interests: We process technical and usage data to maintain the security and performance of our platform.
Consent: Where you have given us explicit consent, such as for marketing communications or optional cookies.

Cookies and Tracking Technologies

Our LevelUp Casino website uses cookies and similar tracking technologies to enhance your experience. We use essential cookies required for the site to function, analytical cookies to understand how players interact with our pages, and marketing cookies to deliver relevant promotional content. When you first visit our site, you will be shown a cookie consent notice. You can manage or withdraw your cookie preferences at any time through your browser settings, though doing so may affect some features of our service.

Sharing Your Personal Data

At Level Up Casino, we do not sell your personal data to third parties. However, we may share your information with:

Payment providers: Including Visa, Mastercard, Skrill, Neteller, Payz, MiFinity, Interac, cryptocurrency processors, and other listed methods, to facilitate your transactions.
Game providers and software partners: Including Pragmatic Play, NetEnt, Evolution, Play'n GO, and 60+ other providers, to deliver and maintain the gaming experience.
Identity verification services: Third-party KYC and AML service providers engaged to verify your identity and meet our regulatory obligations.
Regulatory authorities: We may disclose data to gaming regulators, law enforcement, or other public bodies when required by law.
Group companies: Dama N.V. and Friolion Ltd, as our corporate entities, may share data internally for operational and compliance purposes.

Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Financial and identity records are typically retained for a minimum of five years following account closure to comply with anti-money laundering requirements. Once data is no longer needed, we will securely delete or anonymise it.

International Data Transfers

As LevelUp Online Casino operates internationally, serving players across Canada, Australia, New Zealand, Western Europe, Asia, and other markets, your personal data may be transferred to and processed in countries outside your own jurisdiction. Where we transfer data internationally, we take appropriate measures to ensure it receives an adequate level of protection in line with this policy and applicable data protection laws.

Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data held by us at LevelUp Casino:

Right of access: You may request a copy of the personal data we hold about you.
Right to rectification: You can ask us to correct inaccurate or incomplete data.
Right to erasure: In certain circumstances, you may request that we delete your personal data.
Right to restriction: You may ask us to restrict how we process your data in certain situations.
Right to data portability: You may request that we provide your data in a structured, machine-readable format.
Right to object: You have the right to object to processing based on legitimate interests or for direct marketing purposes.
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at support@LevelUp Casino.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Security of Your Data

We are committed to protecting your personal information. Our LevelUp Casino platform employs industry-standard security measures, including SSL encryption, secure data storage, access controls, and regular security assessments. While no online system can be entirely risk-free, we take all reasonable steps to protect your data from unauthorised access, disclosure, alteration, or destruction.

Children and Minors

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the legal gambling age. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please contact us immediately.

Responsible Gambling and Data

We use your gaming activity data to support responsible gambling. This includes monitoring your play patterns, applying self-exclusion measures when requested, and connecting you with support resources if necessary. The data we collect in this context is used solely to protect your wellbeing and fulfil our regulatory duties as a licensed operator.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those external platforms. We encourage you to review the privacy policies of any third-party site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you via email or a prominent notice on our website. The updated policy will take effect from the date it is published. Continued use of our services after that date constitutes your acceptance of the revised terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data at LevelUp Online Casino, please do not hesitate to get in touch with us:

Email: support@LevelUp Casino.com
Live Chat: Available 24/7 on our website
Telegram and WhatsApp: Also available for your convenience
Operator: Dama N.V., Julianaplein 36, Willemstad, Curaçao

We are dedicated to handling your concerns promptly and transparently. Your trust is important to us, and we remain committed to upholding the highest standards of data protection across everything we do at LevelUp Online Casino.

Content updated: July 24, 2026